Refund and Return Policy

Due to the nature of digital products, as a general rule, we do not accept returns or refunds after purchase.
However, if you fall under the following specific cases, we will consider refunding or exchanging your item after examining the case individually.

Cases where refunds and returns should be considered

If any of the following conditions apply, we will check your inquiry and determine whether or not you can receive a refund or exchange.

  • If you are unable to download properly after purchase
    • If you are unable to retrieve your files even after completing payment due to a system malfunction, we will provide support.
    • If the issue persists, we will consider refunding your payment.
  • If the file is corrupted and cannot be used normally
    • If the file provided is corrupted or unusable due to technical malfunction.
    • We will provide you with a fixed file, and if that doesn't resolve the issue, we'll consider offering a refund or replacement files.
  • If the product description is significantly different from the description
    • If the product description significantly differs from the actual product, we will investigate the situation and take appropriate action.

Cases where refunds and returns cannot be accepted

Please note that we cannot accept refunds or returns for any of the following reasons:

  • Returns of digital products once downloaded
  • Returns due to customer's convenience (e.g. "I bought the wrong item" or "It wasn't what I expected" etc.)
  • Requesting a refund after using the product
  • Refunds for items purchased at discounted or promotional prices
  • If you violate the terms of use of this website

Refund/return request process

If you would like to request a refund or return, please contact us using the contact form and provide the following information:

  • Email address at time of purchase
  • order number
  • Details of the problem (attach screenshots, if available)

We will review your inquiry and respond, usually within 5 business days.

Contact form

Disclaimer

  • The products on this site are provided "as is" and without any warranty of fitness for a particular purpose.
  • As a general rule, we do not accept returns or refunds after purchase, but if any technical issues arise, we will look into the matter individually and consider how to respond.
  • If you have any questions about the product specifications or operating environment, please contact us before purchasing.

This policy may be changed without notice. The latest policy will be posted on this page, so please check it regularly.